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FAQs

        1. How to place order from you?
                 Step1: Add our favor products into shopping car.
          Step2: Check out and select your favor delivery method.
                         (If you choose “Free Shipping To Sea Port”, please write down your international sea port name at the box.)
             Step3: Choose the payment terms.
                         (if you choose Paypal, you need to pay 5% commission fee to Paypal company)
             Step4: Check the total amount and delivery information, then confirm the order.
               Step5: Pay the payment and inform the seller.

         Remark: If you pay by Wire Transfer, Western Union or MoneyGram, please  send the pay slip to us.
                    Then we will start production after confirm with your requirement, 
Email: sales@mybestfurn.com

         2. What is the delivery time?
         Our delivery time: 15~30days after received the payment

     3. What’s your payment way?
         We accept Transfer Payment  , Western Union or MoneyGram, or Paypal(+5% charge). 

       4. Can you arrange to door service?
      Of course, please contact us by giving your detail address to check the quotation.

       5.  If I choose “Free Shipping to Sea Port”, what other cost I need to pay?
       Exclude the insurance and ocean delivery charge; you need to pay port charge, local charge, customs, local delivery charge and tax.
       These charge mainly base on the cubic volume of your order, which port you are.
       For example, 1 sofa set in 5CBM, 260KGS, at sea port NewYork, Port/local charge is about USD150-250, custom is about USD150. 
       But in most European country, port charge/local charge may around USD300-600, customs is USD150.

        6. Can I change the product design, color or leather?
      For sofa, the length, direction, color and leather can be changed. But changing the design of structure is not available.
      For the bed, size can be changed to fit for your mattress, but few color for selection.
      For other product, please consult the seller.

       7. Are finish colors accurate?
     Due to variations in photography, monitors and lighting, We cannot guarantee that the finish of the order will be exactly as pictured. 
     Imperfections or variations in the grain, color or sheen may occur naturally in wood as well as the drying/tanning process of leather. 

        8. Does the furniture come fully assembled?
     Most of our products come fully assembled。
     Sometimes you may be required to attach the product legs, and this is a very simple procedure and shouldn’t take more than a few minutes.

        9. Is this sofa set and sectional sofa comfortable?
     All of the seats and backs of our sofas and sectionals have high density foam under the cushions and backs to give comfort and support. 

       10. Is there a warranty available on the order?
      1 years warranty against any manufacturer defects. However, abuse and mal-function of products are not covered.

       11. Do you accept OEM order?
      Yes, OEM order is welcome. Please provide design pictures to us, we can make according to your designs. 
      But there is MOQ limited, 1 set is not available, please consult the seller for detail.

       12. Can you help to ship my other product which not in your website?
       Yes, we can help you arrange delivery for your own goods. Please give us your packing list and detail information to get the quotation.

       13. Do you allow orders where the shipping address is different from the billing address?
      Yes we do, however, the address must be a physical address and not a P.O. Box. 
      We will require further verification in order to proceed with your order. 

       14. When I found my descriptions of the item details different to the items I have received, what should I do?
      All care is taken to provide accurate and correct descriptions and all errors and omissions are unintentional.
      If you have received an item in error please notify us immediately and send the proof as well.